CUSTOMER SERVICE TELEPHONE +34 968 123 900

FAQs

WHERE CAN I PURCHASE NUTRICONTROL PRODUCTS?

If you are a professional irrigation and climate control customer, you can purchase them directly from Nutricontrol.

If you are a potential end user (agricultural producer, etc.) you will need to purchase our products through an irrigation or climate control professional who is a customer of Nutricontrol, since we do not sell directly to end users. If you do not know a professional Nutricontrol client, please contact our Customer Service helpline de Nutricontrol.

HOW CAN I FIND OUT ABOUT THE SYSTEMS’ DIFFERENT FUNCTIONS?

In the Products section, you can find datasheets detailing the functions of each product. You can also obtain the installation and user manuals by registering in the Private Area.

HOW CAN I OBTAIN A PRICE LIST?

Please complete and submit the Contact Form and one of our salespeople will contact you shortly. If you are a professional irrigation and climate control customer, please contact Customer Service helpline..

WHO SHOULD I CONTACT TO GET TECHNICAL OR SALES ADVICE?

Please complete and submit the Questions and Suggestions section. One of our salespeople or technical experts will contact you shortly. If you are a professional irrigation and climate control customer, please contact our Customer Service helpline..

WHAT SHOULD I DO IF THERE IS A PROBLEM WITH THE EQUIPMENT?

If you are an end user, you should contact the company that installed it..

with the equipment nearby). Our technicians will attempt to resolve the problem without you having to send it away. If this is not possible, please send it to Nutricontrol S.L. – Calle Bucarest, 26 – 30353 Pol. Ind. Cabezo Beaza (Cartagena) Spain. We recommend you enclose a note indicating what the problem is, all your details, and enclose it in protective packaging to prevent the device from getting damaged in transit.

DOES NUTRICONTROL INSTALL THE CONTROLLERS?

Nutricontrol is a manufacturer and therefore, in principal, does not install the equipment. We usually advise end users to obtain advice and purchase the equipment through experienced professional irrigation and climate control companies located close to your business who are Nutricontrol clients.

In any case you may contact the Nutricontrol Customer Service helpline to discuss your requirements with us in more detail.Our technical experts will know how to advise you.

HOW CAN I DOWNLOAD THE MANUALS?

The documents with the technical specifications of our products are available on the Nutricontrol website. The product datasheets are publicly available and can be downloaded by clicking on the links, but the manuals require you to provide a username and password that Nutricontrol will provide you with when you become our customer.

DOES NUTRICONTROL OFFER TRAINING FOR CONTROLLERS?

Yes, we have an annual calendar of training courses for our customers, organised by geographic area. If you are interested, please contact your salesperson who will confirm the dates of the courses available throughout the year in your area.

DOES NUTRICONTROL OFFER TURNKEY PROJECTS?

Yes, Nutricontrol offers all of its customers detailed technical advice about the complete automated installation, including the possibility of a turnkey project, which includes all the necessary components. For further information, contact our sales team..

HOW OFTEN IS IT RECOMMENDED THAT THE CONDUCTIVITY AND PH SENSORS BE SERVICED?

They should be cleaned every week, but this can vary between one week and one month depending on the water quality and their use. We recommend using distilled water to clean them.

WHAT TYPE OF SENSORS IS RECOMMENDED FOR USE INSIDE THE GREENHOUSE?

We recommend psychrometer sensors, as electronic humidity sensors tend to become saturated at temperatures above 85%, whereas psychrometer sensors do not.

HOW IS A PSYCHROMETER SENSOR MAINTAINED?

First, check the level of the distilled water deposit inside it. Secondly, add the recommended product to the distilled water to prevent the formation of algae. Finally, check that the psychrometer wick has good absorption and change it if it doesn’t.

HOW CAN I UPGRADE FROM THE BASIC SYSTEM TO A MORE ADVANCED ONE?

By simply entering a code (requested from your salesperson) into the controller. Your system’s functions and features will be automatically upgraded.

WHAT IS THE MAXIMUM NUMBER OF SENSORS I CAN CONNECT TO THE SYSTEM?

An unlimited number: as many as the inputs your system has.

 

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